Tech: hello this is Sam, how can we help you today?
Off-balance: hi this is off balance with hardware, this handheld needs recalled due to a confirmed hardware failure.
Tech: ok now when there is a hardware failure we dispatch it to hardware one moment.
*****off balance cell phone rings*****
Off-balance: hello?
Voice: this is sam with software support I have a user who claims that they have a hardware issue they refuse to troubleshoot would you take the call...........
Off-balance- Sam this is off balance with hardware ........ you are now talking to me on 2 different phones........
Someone clearly needs to work on their "active listening" skills.
ReplyDeletethis is a case where we are allowed to say "Idiot Helpdesk"
ReplyDelete