This is actual Text from a chat I obviously I changed the names:

this chat lasted 30 secs

Off Balance says:
we would need to have the student call us
Off Balance says:
so we can confirm the issue
Jim says:
She did call and was told there was nothing you could do, that she had to speak with me.

Jim says:
Please give me your name and phone number and I will have her call you.

Jim says:
You still there?

Jim says:
HELLO!!

Help Desk says:
Website visitor has left the conversation