From actual Ticket:
Troubleshooting: Saturday Batch did not settle. caller states that he has been in contact with [company] and said it was something on our end that needed fixed. checked with [company] who verified that they can force batch through but would need billable support. advised caller of billable support and he became irate stating that "this is bullsh!t" and that he wasnt paying for an issue that he didnt cause. advised caller i could dispatch to local for further support. caller agreed then promptly hung up the phone.
Matt Honaker- well did it work?
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